Do you want to set up a program to retain customers who stay in your hotels?
With Loyalty Operator, build a solid database and send relevant communications to travelers!
WHY SET UP A LOYALTY PROGRAM ?
Historically, the hotel industry has been the first sector, with the airlines, to set up loyalty programs to encourage travelers in order to return in their establishment. But the Internet has fostered the emergence of new competition and new types of accommodation, such as online agencies, community rental platforms… And, on the other hand, tourists or business travelers are always more mobile and versatile, it becomes hard to return to the same place periodically.
The challenge for hotels, and more generally for tourist establishments, is to reinvent their relationship marketing through a loyalty program. Thanks to a digital customer relationship based on privilege, hotels remain attractive to business and leisure travelers. The loyalty card will help to build a community around a privileged status and grant benefits to members.
WHAT BENEFITS ARE THERE FOR ME AS A HOTELKEEPER ?
- promote a sense of belonging by offering a premium card and privileged benefits
- encourage customers to book directly on your site and block reservation intermediaries
- encourage travelers to post their reviews online to boost your e-reputation
- federate and optimize your establishments by driving the entire network
3 intuitive interfaces to boost your hotel chain
The back office, to manage the communications and the animations of the hotels
The cash interface, to identify customers and manage their loyalty at check-in / check-out
A website and a mobile application, to maintain a privileged relationship with customers
A LONG EXPERIENCE WITH HOTELS
Choosing Adelya means saying goodbye to idle times! Stable and reliable, our solution integrates easily with your existing equipment and the specificities of your organization. Our loyalty solution has already proven itself with our client CHC – Châteaux et Hôtels Collection.