Do you offer your loyal customers services that are available upon reservation? Give them an online calendar for a seamless and omnichannel customer experience!
THE PRINCIPLE OF THE CALENDAR
Accessible from your web area or mobile app, the calendar allows your customers to book a service or an event themselves. When in store, you can also book it for them using their customer file.
You can retain control and manage the services offered on the Loyalty Operator platform:
- You can create a list of activities available for booking
- Your customers can book an available slot, either online or in-store
- The customer receives a confirmation of his/her registration, and you are notified of this registration
ONLINE PLANNING FLUIDIFIES CUSTOMER EXPERIENCE
Your customers are autonomous when it comes to booking your services or events, and they can make a booking even when your store is closed. They can also change or cancel it in the event of the unforeseen occurring. This freedom and a flexibility is highly appreciated, which builds your customers’ loyalty!
Is a session full up? No worries, Loyalty Operator can manage the waiting lists. Customers are automatically notified as vacancies arise.
Thanks to the reminder email or SMS, there are no more missed sessions! The participation of each registrant is confirmed using his/her card, and it can be taken into account in a loyalty program.
WHAT BENEFITS ARE THERE FOR ME AS A RETAILER?
Time: you no longer have to make appointments by phone and all bookings are shared with your employees.
New customers: 40% of bookings are made outside of opening hours. With online booking, you can convert visitors into potential customers!
You can manage the capacity of your facilities and services, as well as the list of participants who have make a booking. All appointments are synchronised in real time across your devices.
Ease of management
You can create recurring activities (by the day, week or month) and manage your physical resources.
Optimised time slots
Set up a waiting list, and if a customer withdraws he/she will be automatically replaced by another person, who will be notified via an email or SMS