WITH PROXIMITY AND PROFESSIONALISM

For more than 10 years, Adelya has been designing, configuring and deploying relational strategies for its customers. From independent retailers through to big-box national brands, it is through the sheer diversity of our projects that our customer focus is cultivated!

Our team is a partner in your success and in the satisfaction of your customers, which is why we want to build a relationship with you that is based on trust and proximity. In the development of your loyalty programme, you will have a dedicated project manager who will be your main point of contact on a day-to-day basis.

A PROJECT FIRMLY UNDER CONTROL

With our effective and proven methodology, we can ensure your project is both secure and fully under control!

Design: defining your loyalty programme

Your programme is unique! Your project manager will help you express your needs and discuss the different solutions that can be implemented in order to meet them. We follow a precise and proven methodology, so you know exactly how to progress:

• specifications
• retro-planning
• deliverables

Implementation: integration with the Loyalty Operator platform

Our IT team configures your programme on the platform:

• set up of automatic rules
• integration of your specific requests

Following a review of internal tests, your programme is handed over to you, while you are trained in the use of the platform. You will then be able to test it and give us your feedback. After its validation, the production launch is scheduled.

Operation: launch of your loyalty programme

Your programme is launched! When it comes to the management of your programme, you are autonomous, although here at Adelya, autonomous does not mean alone:

• technical support that can be reached for any questions about the platform
• regular reviews with your project manager to ensure the success of your programme

Is your situation highly specific? We offer bespoke support. Do you want to have adjustments made to your programme? No problem, your programme can still be changed and scaled!

• training on the new tools
• assistance with one-off operations
• analysis and experience sharing