An all-in-one customer loyalty and relational marketing solution that is easy to use
The Loyalty Operator platform makes the marketing power of big-box retailers accessible to all. You can develop a database, communicate with your customers, set up promotions and manage store loyalty with just the one solution.
INCREASE YOUR SALES, ENHANCE YOUR CUSTOMER RELATIONSHIPS
Loyalty Operator enables the simple and fast management of your customer relationships, while being specifically designed for independent retailers – it is an all-in-one platform on the scale of major retailers, but one that is within the reach of local stores!
You can focus on your core business while your customers come back more regularly and spend more – saving you time, energy and money!
Your priority is building a qualified customer database using your loyalty programme. A well-informed database provides you with solid customer knowledge, enabling you to better target your communications, which is vital for building customer loyalty!
Now then, your customer database has been properly qualified. You will be able to use it for promotions using various loyalty programmes, both in the retail outlets and online. This will result in your customers consuming more, while you increase your sales and boost your revenues.
Just building customer loyatly is not enough – you have to surprise them. To do so, you have to target them properly! Our platform features many original and simple promotions that can be implemented in order to convert your very best customers into your ambassadors.
3 INTERFACES FOR ENHANCING YOUR CUSTOMER RELATIONSHIPS
BACK-OFFICE: ALL THE TOOLS REQUIRED FOR YOUR CUSTOMER DATABASE PROMOTIONS
- Segmentation and statistics
- Turnkey loyalty card and programme
- Email and SMS campaigns
- Happy hour and special deals
- Satisfaction survey
- Lottery and challenges
- Gift card
CHECKOUT INTERFACE FOR PERSONALISED CUSTOMER SERVICE
Checkout time is the best opportunity for enriching your database and building customer loyalty.
This is why we developed an interface that enables a warm reception for customers in store:
- Acquisition and registration of new customers
- Identification at the checkout
- Loyalty management (points, prize pool, benefits, etc.)
WEB ACCESS FOR CONTINUOUS CONTACT WITH CUSTOMERS
Ensure your customers get a warm reception even when your store is closed with modules that can be integrated into your website:
- A showcase page for online visibility (practical information, geolocation, etc.)
- A Click & Collect catalogue for increasing store traffic
- Special deals for facilitating product sales
- Customer reviews for enhancing your online reputation
- A loyalty area specifically for customers (gift catalogue, referrals, personal information, etc.)
You can increase your online visibility and cultivate your online reputation – for guaranteed in-store traffic!
- A turnkey programme: you define the type of programme (with points, stamps or prize pool) and select the emails that will be automatically sent (welcome, birthday, referrals, etc.). It’s as simple as that!
- Reduced costs: with our shared solution, you benefit from having a solution with the best features-to-price ratio and can enjoy access to its updates, without any increase in fees.
- Super simple installation: be it at home or in store, an Internet connection is all that is needed to use the platform and all of its tools. And, for even greater ease of use, it can be accessed from any screen, including a PC, cash register system, tablet or smartphone.
A TEAM BY YOUR SIDE
- Training to ensure wholly autonomous use
- Responsive technical support to assist you on a day-to-day basis
- Dedicated project manager for developing your programme