The best technologies for your business
By combining all the latest technologies and by making them available to all, Loyalty Operator will amaze you and will delight your current and potential new customers. Benefit and make your customers benefit from the power of the Web-the convenient use of the mobile and the simplicity of the contactless technologies.
Web sites and mobile app
Your clients are permanently in touch with you
- On the website
- Using an app on their smartphone (Android, iOS, Windows)
So that your clients know where to find you!
- Localization of the points of sale with possible geo-tracking of the web user to map them in the clearest way
- A mini-site for each store in order to improve your referencing and to provide the reader with the essentials to prepare for their visit
Make yourself known, expose yourself!
- Website to be visible to your current and potential new clients
- Possibility to integrate our modules into your existing site
Special offers and privileges for the members of your community
- A page dedicated to goods planning on the Internet site
- Management of the available stock
- Booking coordinated with the client file in the back office
Wallet & advantages
A unique application to manage the loyalty on the whole of your network!
- Choice of stores for which the client wants to join
- Their loyalty status in each of these stores
- Management of his personal data
Click & Collect
And your clients can order and book over the Internet
- Catalogue of your products in an online store
- Possibility to book over the Internet site and then pick up the products in store (giving you therefore possibilities for additional sales)
Schedules and Appointments
Let your clients register themselves to come to see you!
- Management of planning
Vox populi, vox dei!
- Send an review request after each purchase…
- …and let it be known that you are appreciated by your clients
PC, tablets and cash register systems
Whatever the configuration of your point of sale or the heterogeneity of your channels network, if you have an Internet connection, there is a way to get connected to your ADELYA solution
- PC (accessible through your web browser)
- Tablet or Smartphone (Android application)
- Dedicated mobile terminal
- Your own systems (by integration with our systems via our documented API)
- PDQ (Credit card terminal) *under conditions
The tools of the modern marketing available to all!
- Create campaigns (email, SMS, post) with just a few clicks
- Precisely target the recipients (geographical criteria, consumption, date of birth…)
- Customizable, mass communication (configurable fields)
- Automate the communications within your relation with the clients
- Perform satisfaction surveys
Statistics & Reports
Real-time data for an accurate controlling!
- Members, purchasing behavior, communication reading…
- Possibility to export the data for separate processing
- Technical architecture created to secure your data (servers redundancy, regular backups)
Games & competitions
Liven up your community and offer attractive prizes!
- Random draws/Lottery
- Based or non-based on clients' consumption
- Private function within a dedicated program
Deploy a loyalty program that meets your creativity!
- The power of ADELYA allows the configuration of all types of programs, from the simplest rules to the most sophisticated.
- Any detected event can serve as a trigger, for fine stimulation of your clients
- The loyalty cards are physical or digital (the 2 types can go together in the same solution)
- ADELYA can manage several loyalty programs on your client base
Reinforce your territorial marketing with a dynamic Tourism Pass!
- Ease of creation, sale and use of the Pass
- Gain in operational time and facilitated management thanks to real-time statistics
- Multiplied sales managing a network of resellers
- A modern image with the contactless cards and the companion application to ease the usage
- A simplification of the cash flows management
Offer a way to please!
- Management of separable or non-separable gift cards
- Use on a unique point of sale or closed network
- Integrated or independent function
- Technology of NFC cards or Bar Code 1D/2D
- You are in control of the cash flows (private system)
Increased need for accumulating several tools: You have an all-in-one solution and you achieve savings.
The platform is based on two main tools, revolving around an advanced technological core.
The BackOffice, for businesses
- Database of current and potential new customers.
- Cards management tools (sales, usages) and loyalty programs.
- Integrated CRM, with campaigns automation for the customizable relation cycles.
The tools for visibility, to create the link with customers
Be present online and on mobile devices in a Web-to-store logic:
- Store locator
- Program management (loyalty status, gifts catalog, customers files…)
- Online store (Click-and-Collect)
- Notification management
Equipment and identification
Do not be pressured by the choice of tools, take control.
Loyalty Operator is putting the technology at the service of your marketing project. You are determining your relational strategy without any constraints from the system, you are managing your users, you are choosing your level of autonomy within your network or point of sale.
ADELYA is proposing an all-channel architecture. Whether you are acting online, offline or both, our platform will know to merge into your organization.
Thanks to a high capacity of configuration, we know to bring you the relevant solution, based on your project and your environments.
Integrated or independent mode, on all the screens
You can simply use the Loyalty Operator platform in addition to your sales system in order to manage the loyalty transactions. It is enough to only have access to Internet at your point of sale and to be able to access to Loyalty Operator from any screen (PC, cash register PC, tablet, smartphone, payment terminal).
For a higher level of use comfort and more richness, it is also possible to integrate your sales system and your Loyalty Operator relational platform. Our strong and documented API will facilitate this integration project with your collaborating publishers.
A simple and fast deployment without heavy installation
To avoid the complexity of a deployment in store, you can access the Loyalty Operator platform from a simple Internet navigator, without requiring heavy installation on your station.
Multi-technological (contactless, 1D code, 2D code, dematerialization) and multi-screen (PC, cash register PC, tablet, smartphone, payment terminal)-you offer relevant solutions to your users whatever your environment, whether it is a standard set up or not.
A long-term relationship, together
A team at your service
For more than 10 years, Adelya has been designing configurations and deploying relational strategies for its customers. Our team will escort you throughout your entire project. From the creation of your relational strategy, the implementation and the deployment until the operation, we stand by your side to bring you our product expertize and our field experience for the only purpose of enriching your project.
A controlled project
We offer you an efficient and proven methodology: your project is secured and controlled!
- Design: before the project begins, our experts in customer relations are at your service to assist you with your thought and to define your needs.
- Implementation: during the implementation phase, our project manager is your privileged interlocutor.
- Operation: during the operation phase you are not alone! You can choose a support-customized by the customer service and you have access to technical support.